Pay through an agent or by friend

Customers no longer need a wallet to pay for your services, they can pay at any agent or through a friend:

Now, even if the buyer does not have a Zain Cash wallet, the buyer can still select Zain Cash to pay for your online service or product. Simply can choose to pay in cash at any Zain Cash agent or through a friend’s Zain Cash wallet.

For example, if a buyer wishes to book an airline ticket or buy a product online from a website or mobile application that accepts Zain Cash as payment, however, the buyer doesn’t currently have a Zain Cash wallet, the individual can still select Zain Cash and choose to pay at one of our thousands of agents or through a friend/colleague who owns a Zain Cash wallet.

How does it work?

  • The buyer will select Zain Cash as the payment method at the e-commerce payment page
  • If the buyer has a wallet, then the buyer will select “Pay by wallet”, otherwise, will select “Pay by Reference”
  • Once the buyer has clicked “Pay through an agent or by a friend ”, a shortcode will be generated as well as a map to show the nearest Zain Cash agents to the buyer's location.

  • The buyer can go to any Zain Cash agent or a friend and provide the 6 digits reference number. The agent or friend will enter this information in the payment section, which then will confirm the amount and the service provider, request the amount of Cash, and conduct the payment for the buyer on their behalf.
  • Once conducted, the buyer will receive the confirmation as the payment is done and the service is confirmed. Ensure to ask for the operation ID that represents the payment proof.