Wherever you are ! Order your Wallet Card® via the delivery Shoppers new service  inside Baghdad only, and activate. Also you can register or convert your wallet to permanent wallet & Top-up your wallet directly if you like!

Now you can register your permanent wallet and request for a Wallet Card® from MasterCard® directly through the Zain Cash app.

This service allows to save time and effort on Zain Cash users and facilitate the process of obtaining for the Wallet card (Master Card®), where users can order it directly from the Zain Cash application and we deliver it for free, and also they can registering a permanent wallet, and Top-up it directly from the delivery Shoppers only in Baghdad.

How to Order the delivery wallet card service

  1. Open the app and click on the side menu on the top left of the screen.
  2. Click on the wallet card delivery icon.
  3. Select your order (Wallet card only, Top _up wallet card, Wallet card with permanent wallet registration).
  4. Enter the required information.
  5. Enter the OTP number that you will receive by SMS.
  6. Click on the (next) Icon.
  7. You will receive an SMS on your phone number that’s linked with your Zain Cash wallet telling you that your order is confirmed and it’s out for delivery!
  8. You will be contacted by the ZainCash team to Confirm your request.
  9. You will receive an SMS from Toters with a link to track your order

** Congratulations, you completed the order! I wait for your wallet card to arrive.

If you have any question we have the answers :

How much is the cost of the Wallet card?

A1: Only 15000

What is the delivery cost inside Baghdad?

A: Free 

What is the expected time for receiving the wallet card?

A: Approximately 24 Hours 

Why was my order delayed? I ordered  Waltecard and it has not arrived yet

A: We apologize for your attendance, please call the phone number 07806187674 (Toters call center).

Can I top _up my wallet card once I received it from the shopper?

A: yes you can

How can I find the nearest agent in the Zain Cash?

A:  1-Through Zain Cash application: By clicking on the “nearest agent" on the homepage of the application, a list of the nearby centers is shown on the customer’s location wherever it is inside Iraq and the agent’s phone number, full address, and road map are provided.

2- By calling *260# 

3-Through the website: By visiting the Zain Cash website (zaincash.iq) 

Does the delivery also include all the governorates of Iraq?

A: Unfortunately only inside Baghdad

I want to cancel my order. What should I do? I entered the wrong information and wish to cancel the order

A: Please call the number 07833000600 (Totters Customer Service)

I ordered the delivery wallet card, but I didn’t receive the OTP Number, what should I do

A: By click on the resend on the OTP icon 

I ordered a delivery wallet card and I received the OTP number but did not receive the confirmation message, what should I do?

A: Please send your info(full name – phone number – region – address (or nearest point of reference) to info@zaincash.iq and your request will be processed quickly.