Main Tasks and Responsibilities:
• Manage customer issues in respect to the raised tickets and ensure handling such within identified SLA and as per process
• Align with relevant departments to solve customer issue/ complain and report back to the customer, where applicable.
• Creating FAQs for the new services and share it with Management for approval.
• Contact customers for any required survey or inquires, where applicable.
• Tele marketing ZC services and products to the customers and as per the guidance of senior customer care officer or relevant function management.
• Night shift duration hours
• Shift might be changed as per business need.
• Bachelor’s degree is a requirement
• Fresh graduated
• Good Computer skills.
• Microsoft office (Excel is a must)
• Good understanding and writing of English language are a must
• Good command of Kurdish language is a plus