Officer- Technical Support

Job Description:

Job Summery

ZainCash is seeking a dedicated and focused Technical Support Specialist to join our team. As a Technical

Support Specialist, you will play a crucial role in ensuring a seamless and positive customer experience.

by providing efficient Technical Support and assistance.

Main Responsibilities and Duties

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Respond to technical inquiries and issues via various communication channels, including phone, email,
• Ticketing system and chat, in a timely and professional manner.
• Diagnose and resolve technical issues related to our IT services and PC applications,
• Familiar with Emails, outlook, and Printers.

Education and Trainings/Experience

• a bachelor’s degree in computer science or IT related field.
• 1 Year experience minimum in a customer support or Technical Support role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a genuine desire to assist customers.
• Familiarity with Computers, Internet, and Printers.
• Proficiency in using ticketing systems.
• Ability to remain calm and composed in high-pressure situations.
• Detail-oriented with strong organizational skills.
• Multilingual abilities are a bonus, but not mandatory.