ZainCash accounts & Wallets

ZainCash Wallets
What are the steps to change your wallet PIN "Forgot your PIN"?

To return the password for the wallet Zain Cash through the user application "Get a new PIN Code":

1- Login to ZainCash app

2- Choose "Get a new PIN Code?"

3- A page will appear asking the user to fill in the following information:

* Wallet number

* ID card type (civil ID, national ID, passport or UNHCR certificate)

* Enter the ID card number

If all the above answers are entered correctly, the user will receive an SMS with the new secret code

If the information isn't correct, a notification will appear indicating the rejection reason

What are business wallets?
  • Solo Trader Wallet
  • Private Entity Wallet
  • Goverment Wallet
What are the customers wallets?
  • Basic Wallet
  • Permanent Wallet
Can I have more than one type of wallet?

This is not possible, it is possible to register one wallet per person of any type

What are the types of Zain Cash wallets?
  • Basic Wallet
  • Permanent Wallet
  • Solo Trader Wallet
  • Private Entity Wallet
  • Goverment Wallet
  • Beneficiaries Wallet
Permanent Wallet
What is the Permanent Wallet?

It is an E-wallet from ZainCash | Iraq wallet, you can create it or convert your basic wallet (if you have one) to permanent by going to one of ZainCash agents and take advantage of advanced electronic financial services such as transferring and receiving funds, cash-in and cash-out money from thousands of agents quickly and easily, buying from online websites, applications and social media shopping pages, paying to merchants and paying bills, in addition to charging a balance Phone and purchase of digital cards instantly. With the possibility of owning a MasterCard (WalletCard) and linking it with your wallet, so that you can control it through the ZainCash app, top it up, and many other features.

How can I register and have a permanent wallet?
  • Go to the nearest agent and submit the required documents for Iraqi citizen (Civil ID or National ID and Residence card) and for Foreigners (Original Passport and permanent residence)
  • Or, after registering your Basic Wallet, go to the nearest agent with the ID Card to complete the registration process.
Is there a validity period for the Permanent Wallet?

There is no validity period for the wallet, once the wallet is regiested, you can enjoy all its services for life.

But you must keep it active and do transactions (one  transaction at least every 3 months)

What's the limit transactions for the Permanent Wallet?

2,000,000 Iraqi Dinars per day, and 10,000,000 Iraqi Dinars per month.

Basic Wallet
How do I register and get Basic Wallet?
  • Download the Zain Cash app (which is available for all devices)
  • Open the application and click the "Regiester new wallet" button at the bottom of the screen
  • Follow the instructions and fill in the information requested from you
  • Click (Submit) after making sure that the information provided is correct.
What is the Basic Wallet?

It is an E-wallet from ZainCash | Iraq wallet, created and controlled through the mobile application and taking advantage of advanced electronic financial services such as transferring and receiving funds, cash-in and cash-out money from thousands of agents quickly and easily, buying from online websites, applications and social media shopping pages, paying to merchants and paying bills, in addition to charging a balance Phone and purchase of digital cards instantly. With the possibility of owning a MasterCard (WalletCard) and linking it with your wallet, so that you can control it through the ZainCash app, top it up, and many other features.
 

What's the limit transactions for the Basic Wallet?

1,000,000 IQD per month

What is the difference between the Basic and the Permanent wallets?
  • Registration in the basic wallet is done through the ZainCash application by fill in the required information. As for the permanent one, you must go to the agent to register it.
  • The transations limists for the basic wallet is 1,000,000 Iraqi dinars per month. The transations limists for the permanent wallet is 2,000,000 Iraqi dinars per day, and 10,000,000 dinars per month.

Is there a validity period for the Basic Wallet?

There is no validity period for the wallet, once the wallet is regiested, you can enjoy all its services for life.

But you must keep it active and do transactions (one transaction at least per year)