Bank linking with wallet

What are the benefits that the NBI employees will enjoy if they link the bank account with ZainCash wallet?
  • Cash-out salaries from thousands of ZainCash agents spread across Iraq.
  • Transfer money from one wallet to another inside Iraq.
  • Recharge the phone balance at reduced fees through ZainCash app.
  • Pay bills for postpaid lines.
  • E-shopping and purchasing from e-commerce websites.
  • Pay bills.
  • Buy digital cards.
  • Owning a WalletCard - Mastercard for free.
  • Payment by QR code in many malls, restaurants, cafes, etc.
How can I link my bank account with ZainCash app?
  • Open ZainCash app.
  • Choose “Link bank account" from the side menu.
  • Select your bank.
  • Enter your client number (7 Numbers) which can be found in the account identity card, or the first 7 digits from the account. number, or in any received SMS from the bank when performing a cash-in or cash-out.
  • You will receive an OTP, Please enter it.
  • Make sure all of the information is correct.
  • Confirm.
I have a problem linking my bank account with the ZainCash app?

To send your complaint about bank account issues, please call the National Bank of Iraq customer service number 07807777444

How to Top-up your wallet from your bank account?
  • Open ZainCash app
  • Go to “Top-Up Your Wallet"
  • Choose the Top-Up option
  • Enter the amount you want to top-up, and enter your PIN
  • You will receive an OTP, Please enter it
  • Your top-up is done.
How I can cash-out my salary from ZainCash wallet?

After top-up your ZainCash wallet balance from your bank account, go to one of  ZainCash agents to cash-out money and then follow the following steps:

Open the Zain Cash app.

  • Choose "Cash-out".
  • Enter Agent Wallet Number / Short Agent Number.
  • Enter the amount you wish to cash-out.
  • Click Next.
  • Enter your wallet PIN code, then confirm the transaction.
  • You will receive an immediate notification & SMS of the completion of the cash-out and its details.

Or by calling the short number * 210 # for Zain Iraq subscribers

Will I be required to upgrade my wallet to permanent after I link my wallet with the bank account?

No, as the same data you have with your bank will be automatically relied upon to make your wallet documented for life as a bank wallet.

What is the daily and monthly transaction limit for ZainCash wallet?

2,000,000 Iraqi Dinars per day, and 10,000,000 Iraqi Dinars per month.

Can I cash-in to my wallet by visiting the nearest agent?

Sure, you can

How I can check my ZainCash wallet balance?

You can check your wallet balance by the following steps:

  • Go to ZainCash app.
  • Click on " Check Balance" in the main interface of the app.  
  •  Enter the PIN code
  • Your account balance will appear in dinars only (Zain Cash is in Iraqi dinars only, as per the instructions of the Central Bank)
How can I inquire about the balance of my salary?

By calling the number: 07807777444

Can I link and use the WalletCard? And if the answer is yes, can more than one Mastercard be used (since the bank account supports linking Mastercard to the bank account directly)

Yes, the walletcard can be used with ZainCash application, even if the customer has another Mastercard linked to the bank account.

I don't received OTP to my phone number?

Please make sure of the registered phone number, because the OTP code will be recieved on the customer's phone number that registered in the bank account.